FAQ
What is PASM.AI?
If you are new to PASM.AI, this section answers the most common questions business owners ask when they first hear about an AI receptionist. From how it answers calls to how it books appointments, everything is explained here in plain English.
The Basics
What is PASM.AI?
PASM.AI is an AI communication platform designed to act like a digital receptionist for your business. It answers calls, captures leads, and books appointments automatically. The goal is to help more callers reach your business and have their details captured, even when your team is not available.
How does the PASM.AI AI receptionist work?
The AI receptionist connects to your phone line. When someone contacts you, it understands the request, asks relevant questions, and guides the conversation. It can capture contact details, answer common questions about your business, and where calendar integration is configured, schedule appointments directly.
Is PASM.AI just a chatbot?
No. PASM.AI works across phone conversations and focuses on capturing leads, qualifying enquiries, and helping convert them into booked appointments. It behaves much closer to a receptionist than a simple website assistant.
What products does PASM.AI include?
PASM.AI includes three core products — AI inbound calling for answering calls and enquiries, AI outbound calling for follow-ups and reminders, and an AI chat widget for websites. These can be used individually or together as a full communication system. Chat widget availability for external websites can be discussed during onboarding.
Can PASM.AI book appointments for my business?
When calendar integration is configured during onboarding, PASM.AI can check availability and confirm bookings during the call. Calendar integration is set up as part of your onboarding process.
Does PASM.AI work with my calendar?
PASM.AI integrates with compatible scheduling systems when set up during onboarding. Once connected, bookings made during calls appear in your calendar automatically.
Can I see conversation records after a call?
After each interaction, your portal shows caller details, date and time, call duration, status, and a record of what was discussed and actioned. If calendar integration is active, booking details are recorded too. If call recording is enabled, the recording is also available in your portal.
Does PASM.AI replace my receptionist?
Most businesses use PASM.AI to handle routine calls and enquiries alongside their team, not instead of them. It takes care of repetitive front-desk work so your staff can focus on higher-value tasks.
What languages can PASM.AI support?
PASM.AI currently operates in English. Additional language support is on our roadmap.
Is PASM.AI secure?
PASM.AI handles data according to its published privacy documents. We do not make public compliance certification claims unless those claims have been separately reviewed and approved. For data handling details, please review our Privacy Policy and Data Processing Agreement at portal.pasm.ai/legal/privacy and portal.pasm.ai/legal/dpa.
Compliance
Is PASM.AI GDPR compliant?
PASM.AI handles data according to its published privacy documents. We do not make public compliance certification claims unless those claims have been separately reviewed and approved. Please review our Privacy Policy and Data Processing Agreement for data handling details.
Is PASM.AI HIPAA compliant for medical businesses?
PASM.AI does not make public claims about HIPAA, GDPR, PIPEDA, SOC, ISO, or similar compliance certifications unless those claims have been separately reviewed and approved. If you have specific data handling requirements for a healthcare environment, please contact us to discuss your setup.
Pricing and Credits
How long does PASM.AI setup take?
Most businesses are up and running within a few business days once setup information is submitted. The more complete your brief is at the start, the faster your setup moves.
What information do you need to set it up?
We typically need your business name and details, a description of your services, your preferred script or a brief we can work from, your opening hours, and any common questions customers ask. If calendar booking is part of your setup, calendar access is also needed.
Is there a setup fee?
For current pricing and setup details, please review the pricing page or contact PASM.AI directly at support@pasm.ai.
How much does PASM.AI cost?
For current pricing details including plan options and any active promotions, please visit the pricing page or contact us at support@pasm.ai.
Are there contracts?
No. PASM.AI does not lock you into long-term contracts. You can cancel your subscription at any time.
Do credits expire?
Paid PASM Credits do not expire solely due to passage of time, subject to applicable account and service terms.
What is the seasonal discount?
For current pricing and any active promotions, please visit the pricing page or contact us at support@pasm.ai.
Capabilities
Does PASM.AI work for small businesses?
Yes. Small businesses often miss calls while serving customers. PASM.AI helps capture those enquiries so your team can follow up.
What industries use PASM.AI?
PASM.AI works well for law firms, medical offices, dental clinics, home services businesses, real estate agents, insurance brokers, salons, and many other service businesses.
Does PASM.AI work after hours?
PASM.AI can be configured to answer calls outside normal business hours so callers can still be greeted, guided, and have their details captured when your team is unavailable. After-hours behaviour is set during onboarding based on your preferences.
Does PASM.AI support multiple languages?
PASM.AI currently operates in English. Additional language support is on our roadmap.
Can PASM.AI integrate with CRM systems?
Lead details captured during calls are available in your portal for your team to follow up. CRM integration options can be discussed during onboarding. Contact us to find out what is available for your setup.
Can I receive SMS notifications for new leads?
Your team can be notified after new interactions are captured. Notification preferences are configured during onboarding. Contact us to discuss what notification options are available for your setup.
What happens if the AI cannot answer a question?
If the AI encounters a question outside its configured scope, it acknowledges the caller and captures their details so your team can follow up directly.
Can I customise the AI voice?
Yes. Voice options are selected during onboarding to match the tone of your business.
Can I listen to call recordings?
Call recording can be enabled for your account. When active, all parties are notified at the start of the call. Recordings are available to review in your portal. Whether to enable recording and how to manage it in compliance with local laws is your responsibility as the business.
What is lead qualification?
Lead qualification means asking a few questions during a call to determine whether the enquiry is a genuine potential customer. This helps businesses focus their follow-up attention on higher-value leads.
How does PASM.AI handle angry or difficult customers?
The AI is designed to respond calmly, gather the necessary information, and capture the caller's details so your team can follow up directly where the situation requires personal attention.
What is the difference between inbound and outbound calling?
Inbound calling means the AI answers calls coming into your business. Outbound calling means the AI proactively contacts customers for follow-ups, appointment reminders, or reactivation. Same platform, two directions of communication.
Does PASM.AI work on mobile phones?
Yes. Customers can call from any phone including mobile devices. The AI receptionist responds the same way regardless of how the caller connects.
What is human handoff?
When a caller needs something outside the AI's configured scope, their details are captured so your team can follow up directly. Call routing and handoff options can be configured based on your business setup. During onboarding, we confirm how calls should be handled in these situations.
How does outbound calling work?
The outbound calling system places calls automatically to contacts you want to follow up with. Businesses use it to reconnect with leads, remind customers about upcoming appointments, and stay in touch with opportunities that might otherwise go quiet.
What are appointment reminders?
Appointment reminders are automated calls made before a scheduled booking to help remind customers of their upcoming appointment. This supports more consistent attendance without your staff needing to chase everyone manually.
Can I cancel any time?
Yes. PASM.AI does not lock you into long contracts. You can cancel your subscription at any time.
What happens to my data if I cancel?
Customer data is handled according to our published privacy documents. For specific information about data retention and deletion, please review our Privacy Policy at portal.pasm.ai/legal/privacy or contact support@pasm.ai.
Does PASM.AI replace a human receptionist?
Not always. Many businesses use PASM.AI to support their staff, cover after-hours enquiries, and handle repetitive front-desk work. It can reduce workload, but it does not stop you using human staff where human judgement matters most.
How does the chat widget appear on my website?
The PASM.AI chat widget is available as part of the platform. Availability and installation for external websites can be discussed during onboarding. Contact us at support@pasm.ai for details.
Can I see a live demo?
Yes. You can call the AI demo line to hear PASM.AI in action. If you want a guided walkthrough for your business, contact us at support@pasm.ai.
What is the AI outbound calling system used for?
It is used for follow-up calls, appointment reminders, lead reactivation, and other proactive communication tasks. It helps your team stay on top of past enquiries and keep conversations moving.
Does PASM.AI send follow-up emails?
PASM.AI can support follow-up workflows depending on how your setup is configured. Contact us during onboarding to discuss what follow-up options are available for your business.
What is the difference between the chat widget and calling products?
The calling products handle voice conversations over the phone. The chat widget handles conversations on your website. Chat widget availability for external websites can be discussed during onboarding.
Is there a free trial?
New accounts start with complimentary credits so you can explore the platform before committing to a paid plan. No credit card is required to register.