FAQ
AI Calling — Inbound and Outbound
Whether you want to handle inbound calls more consistently or follow up with leads automatically, this page covers how both work, what to expect, and what your team sees after every call.
AI Inbound Calling
How does PASM.AI answer incoming calls?
When someone calls your business number the AI receptionist answers according to your configured call flow. It greets the caller, works through the enquiry, and collects the necessary information. Your team receives a full record in the portal after the call.
What happens if my team cannot answer the phone?
PASM.AI can be configured to answer calls when your team is unavailable. The caller receives a response and their details are captured so you can follow up. This helps reduce enquiries that might otherwise go unanswered.
Does PASM.AI answer calls after hours?
PASM.AI can be configured to answer calls outside normal business hours so callers can still be greeted, guided, and have their details captured when your team is unavailable. After-hours behaviour is set during onboarding based on your preferences.
Can PASM.AI book appointments during phone calls?
When calendar integration is configured during onboarding, PASM.AI can check availability and confirm bookings during the call. Calendar integration is set up as part of your onboarding process.
Can the AI transfer a caller to a human?
Call routing and handoff options can be configured based on your business setup. During onboarding, we confirm how calls should be handled when a caller needs something outside the AI receptionist's normal flow. Contact us to discuss what routing options are available for your business.
Does PASM.AI record phone calls?
Call recording can be enabled for your account. When active, all parties are notified at the start of the call. Whether to enable recording and how to manage it in compliance with local laws is your responsibility as the business.
Can I read transcripts of calls?
After each call, a record of the interaction is available in your portal. This includes caller details, call duration, and a summary of what was discussed and actioned. If recording is enabled, the recording is also available.
Does the AI receptionist understand natural conversation?
Yes. The system is designed to understand everyday speech rather than rigid command phrases. Callers can speak naturally, just as they would with a receptionist.
What if a caller asks something unusual?
If the question is outside the AI's configured knowledge, it captures the caller's details and makes them available in your portal so your team can follow up directly.
Does PASM.AI work for small businesses?
Yes. Small businesses often miss calls while serving customers. PASM.AI helps capture those enquiries so your team can follow up.
What industries use the AI calling system?
Many service businesses use PASM.AI including law firms, medical clinics, dental practices, home services companies, and real estate agents. Any business that relies on phone enquiries can benefit.
Can the AI collect customer contact details?
Yes. The system can ask for name, phone number, email address, and details about the enquiry. This information is stored in your portal so your team can follow up.
Can PASM.AI qualify leads on the phone?
Yes. The AI can ask questions to help identify whether the caller is a potential customer. This helps businesses focus their follow-up attention on higher-value enquiries.
Does PASM.AI work with my CRM?
Lead details captured during calls are available in your portal for your team to follow up. CRM integration options can be discussed during onboarding. Contact us to find out what is available for your setup.
Will I receive notifications when someone calls?
Your team can be notified after new interactions are captured. Notification preferences are configured during onboarding. Contact us to discuss what notification options are available for your setup.
Does the AI sound robotic on calls?
No. Modern AI voice systems are designed to sound natural and conversational. Most callers experience it as a helpful automated receptionist.
Can I customise the AI voice?
Yes. Voice options are selected during onboarding to match the tone of your business.
Does PASM.AI support multiple languages on calls?
PASM.AI currently operates in English. Additional language support is on our roadmap.
Can the AI receptionist handle busy call volumes?
Yes. Because the system is software-based it can handle multiple calls at the same time. This removes the traditional limitation of a single receptionist on one line.
What happens if several callers ring at once?
The system can handle multiple calls at the same time, depending on account configuration and capacity.
Does PASM.AI work on mobile phones?
Yes. Customers can call from any phone including mobile devices. The AI receptionist responds the same way regardless of how the caller connects.
Is the system reliable for business use?
Yes. AI calling systems are designed for ongoing business call handling. This is one of the main reasons businesses adopt them.
Can PASM.AI reduce missed leads?
PASM.AI helps more callers reach your business and have their details captured, even when your team is unavailable. Many businesses find this helps with enquiries that would otherwise have gone unanswered.
Does the system work during holidays?
The system can be configured to operate on holidays so callers are still greeted and assisted. You decide during onboarding how you want the AI to handle calls outside your normal schedule.
Can the AI provide basic information about my services?
Yes. The system is configured with your business information and common questions during onboarding. It uses that information to answer caller queries accurately.
Can the AI handle emergency enquiries?
The system can collect important information from callers and make it available in your portal. For situations requiring urgent human attention, caller details are captured so your team can follow up directly.
Does PASM.AI replace a human receptionist?
Not necessarily. Many businesses use PASM.AI alongside their staff. It handles routine calls and captures enquiries so your team can focus on complex situations and higher-value work.
Can the AI escalate difficult calls to a human?
When a caller needs something outside the AI's configured scope, their details are captured so your team can follow up directly. Call routing and handoff options can be configured based on your business setup. Contact us during onboarding to discuss what is available.
Can the AI send follow-up information after a call?
Information captured during calls is available in your portal after the call is processed. Notification options can be configured during onboarding to alert your team when new records are available.
Does PASM.AI support multilingual phone conversations?
PASM.AI currently operates in English. Additional language support is on our roadmap.
Can the AI collect booking details during a call?
When calendar integration is configured during onboarding, the AI can ask for preferred appointment times and contact details, and use that information to confirm bookings in your calendar.
Does PASM.AI integrate with scheduling systems?
When configured during onboarding, PASM.AI connects to your scheduling system so bookings made during calls appear automatically in your calendar.
Can the AI reduce staff workload?
Yes. By answering routine calls and capturing enquiries automatically, the AI reduces the number of interruptions your staff experience during the day.
Is PASM.AI useful for businesses with high call volumes?
Yes. Businesses that receive many phone enquiries benefit because the AI can handle multiple conversations simultaneously without long wait times.
Can the AI receptionist handle weekend calls?
The system can be configured to operate on weekends so callers are still greeted and assisted. After-hours and weekend behaviour is set during onboarding.
Does the AI system scale with business growth?
Yes. Because the system is software-based it can handle increased call volume as your business grows. Communication capacity scales without adding additional staff.
Is the system difficult for customers to use?
No. Callers simply speak naturally as they would with any receptionist. The conversation flow is designed to feel simple and intuitive.
AI Outbound Calling
What is AI outbound calling?
AI outbound calling means the system can place calls automatically on your behalf. Businesses use it to follow up with leads, remind customers about appointments, or reconnect with past enquiries. It allows proactive communication to continue when your team is busy.
Why would a business use outbound calling?
Many businesses lose touch with potential customers simply because follow-up does not happen consistently. Outbound calling supports more consistent follow-up and helps remind customers about bookings without adding extra workload for your staff.
Can the AI make follow-up calls to leads?
Yes. The AI can contact people who previously showed interest in your services. This helps businesses stay in touch with potential customers who may still be considering their options.
What are appointment reminder calls?
Appointment reminder calls are automated calls made before scheduled bookings. They help remind customers of their upcoming appointment and support more consistent attendance without your staff needing to contact everyone manually.
Can the AI confirm appointments with customers?
Yes. The system can contact customers before their appointment to confirm whether they will attend. If needed, it can also collect updated contact information.
Can outbound calls help bring back old leads?
Yes. Businesses often have enquiries that never converted into customers. Outbound calling allows you to reconnect with those leads and reopen the conversation.
Does PASM.AI comply with calling regulations?
Businesses using PASM.AI outbound calling are responsible for ensuring their campaigns comply with applicable telemarketing and consent laws in their region. PASM.AI provides the technology. Compliance with local calling regulations, including consent requirements and do-not-call obligations, is the business's responsibility.
Can customers opt out of outbound calls?
Your script can be configured to acknowledge opt-out requests during a call. Managing your do-not-call list and acting on opt-out requests is your responsibility as the business. PASM.AI captures the interaction record so your team has visibility.
Can the AI call customers at scheduled times?
Yes. Outbound calls can be scheduled according to your campaign settings. This helps ensure communication happens at appropriate times for your contacts.
Can PASM.AI help recover lost enquiries?
Yes. By following up with leads who did not convert and reconnecting with callers whose enquiries were not resolved, the system helps your team stay on top of past opportunities.
How do I get started with PASM.AI calling?
Create your account at portal.pasm.ai/register — new accounts start with complimentary credits and no credit card is required. Or contact us at support@pasm.ai to discuss your setup before onboarding.