Website AI Chat
PASM AI Chat Widget
The PASM AI Chat Widget is a website chat assistant designed for small and medium businesses that want to engage visitors and capture inquiries from their website. When a visitor opens the widget, the AI answers common questions about the business, its services, hours, and location. It captures the visitor's name, contact details, and the reason for their visit, then logs the inquiry for the business to follow up. The widget can be configured to match the business's appearance and voice. When a question falls outside its configured scope, the widget captures the visitor's details and the question for a human team member to follow up. Setup is managed by PASM.AI and typically takes three to five business days.
What Is the PASM AI Chat Widget
The PASM AI Chat Widget is an AI-powered website chat assistant that engages visitors and captures inquiries. It is designed for small and medium businesses that want to answer common questions and collect lead details from website traffic. The widget appears on the business's website, answers questions in natural language, and logs visitor interactions for follow-up. It is published by PASM.AI, a managed AI communication platform for small and medium businesses.
How It Works
A visitor opens the chat widget on the business websiteThe AI greets the visitor and asks how it can helpThe AI answers common questions about services, hours, location, and pricingThe AI captures the visitor's name, contact details, and reason for visitingThe inquiry is logged for the business to review and follow upThe widget can be configured to match the business's brand and voice
What It Does
Answers common visitor questions about the businessCaptures lead details such as name, email, phone, and inquiry typeGuides visitors to relevant information and next stepsProvides basic business information such as hours, services, and locationLogs all interactions for review and follow-upConfigurable appearance and tone to match the business brand
Who It Is For
Small and medium businesses with a website that receives visitorsService businesses that want to capture inquiries from website trafficBusinesses that receive common questions that can be answered consistentlyBusinesses that want to offer immediate engagement without adding live chat staffLaw firms, dental offices, home services, salons, restaurants, and similar service businesses
Who It Is Not For
Businesses without a websiteBusinesses that need complex, multi-step transactional support within the chatOrganizations that require licensed or regulated professional judgment for every inquiryBusinesses looking for a full human live chat replacement with real-time human agent transferEmergency or crisis services where immediate human response is required
Setup and Timeline
Managed setup by PASM.AI: typically three to five business daysIncludes widget configuration, appearance review, test conversations, and go-live supportOne-time setup fee from $599 CADPASM.AI manages setup. The customer may need to provide business information, approvals, and access or coordination required for configurationThe widget is installed on the business website with a simple code snippet
What the PASM AI Chat Widget Does
Lead detail capture
Visitor guidance and next steps
Basic business information delivery
Interaction logging and review
Configurable appearance and tone
Brand-matched widget design
Website installation with simple code snippet
Managed setup and configuration
After-hours and busy-period engagement
How Businesses Use It
Website service questions
A dental office website receives questions about services, insurance, and appointment availability. The chat widget answers common questions, captures the visitor's details, and logs the inquiry for the front desk to follow up.
Quote requests
A home services contractor's website receives visitors looking for quotes. The chat widget asks about the project type, captures contact details, and logs the lead for the contractor to call back.
Reservation questions
A restaurant website receives questions about hours, menu, and reservations. The chat widget answers common questions, captures reservation requests, and logs them for the host to confirm.
Intake inquiries
A law firm website receives inquiries from potential clients. The chat widget captures the visitor's details, the nature of the inquiry, and routes it to the appropriate intake process.
Booking questions
A salon website receives questions about services, pricing, and availability. The chat widget answers common questions, captures booking requests, and logs them for staff to confirm.
PASM AI Chat Widget Questions
What does the PASM AI Chat Widget do on my website?
The PASM AI Chat Widget appears on your website and engages visitors in natural conversation. It answers common questions about your business, services, hours, and location. It captures visitor details such as name, email, phone number, and the reason for their visit. It then logs the inquiry for your team to review and follow up. The widget can engage visitors at any time when your team is not available.
Does the chat widget replace my customer support team?
No. The PASM AI Chat Widget is a support tool for website engagement and lead capture. It answers common questions and collects details so your team can focus on follow-up and higher-value conversations. It does not replace the judgment, expertise, and relationship-building that human staff provide. For complex or sensitive inquiries, the widget captures the details and logs them for human review.
How does it handle questions it cannot answer?
When the PASM AI Chat Widget encounters a question outside its configured scope, it captures the visitor's details and the question, then logs it for a human team member to follow up. The visitor is not abandoned. The widget can also be configured to offer alternative contact methods, such as a callback request or directing the visitor to a specific phone number or email address.
Can I customize how the widget looks and sounds?
Yes. During managed setup, PASM.AI configures the PASM AI Chat Widget's appearance, tone, and responses to match your business brand. The widget's greeting, colors, and conversational style can be adjusted. The content is reviewed and approved before going live. Updates can be made as your business needs change.
How long does setup take?
Managed setup typically takes three to five business days. PASM.AI configures the PASM AI Chat Widget, reviews the appearance and responses, conducts test conversations, and supports go-live. A one-time setup fee from $599 CAD applies. PASM.AI manages setup. The customer may need to provide business information, approvals, website access, or support from their website administrator when required. The widget is installed on your website with a simple code snippet provided by PASM.AI.
How much does it cost?
The PASM AI Chat Widget is available through PASM plans. Plans start at $299 CAD per month. A one-time managed setup fee from $599 CAD applies. The service operates on PASM Credits, where 1 PASM Credit equals $0.10 USD. Plan allocations range from 1,500 to 5,000 credits per month, depending on the plan. For exact pricing, visit the pricing page. For credit details, visit the credits page.
Engage Website Visitors and Capture Leads
Review pricing, hear a demo, or start setup through the PASM portal.