AI Phone Answering
PASM AI Inbound Receptionist
The PASM AI Inbound Receptionist is a managed AI phone answering service built for small and medium businesses that receive customer calls during working hours, after hours, and overflow periods. When a customer calls, the AI answers in a natural voice, identifies the reason for the call, captures the caller's name and contact details, and provides basic business information such as hours, location, and services. The receptionist can qualify the intent of the call, log the interaction into a connected system, and hand off to a human team member when appropriate. Setup is managed by PASM.AI and typically takes three to five business days.
What Is the PASM AI Inbound Receptionist
The PASM AI Inbound Receptionist is an AI-powered telephone answering service that handles incoming calls on behalf of a business. It is designed for small and medium businesses that need consistent call coverage without hiring additional front-desk staff. The receptionist answers in a natural voice, captures caller information, provides basic business details, and routes or logs the inquiry for follow-up. It is published by PASM.AI, a managed AI communication platform for small and medium businesses.
How It Works
A customer calls your business numberThe AI receptionist answers in a natural voiceThe AI captures the caller's name, reason for calling, and contact detailsThe AI provides basic business information and answers common questionsThe interaction is logged and the inquiry is routed or queued for follow-upA human team member can review the conversation and take over if needed
What It Does
Answers incoming calls with a natural voice greetingCaptures caller name, phone number, and reason for the callProvides basic business information such as hours, services, and locationQualifies the intent of the inquiryLogs the call details into a connected system for follow-upHands off to a human team member when the situation requires it
Who It Is For
Small and medium businesses that receive customer phone callsBusinesses with limited front-desk coverageService businesses that miss calls during busy periods or after hoursBusinesses that want consistent call handling without hiring more staffLaw firms, dental offices, home services, salons, restaurants, and similar service industries
Who It Is Not For
Businesses that do not receive phone calls from customersOrganizations that require licensed or regulated professional judgment for every callEmergency or crisis response services where human judgment is required immediatelyBusinesses looking for a full human call center replacement with live agent transfer on every call
Setup and Timeline
Managed setup by PASM.AI: typically three to five business daysIncludes AI configuration, workflow review, test calls, and go-live supportOne-time setup fee from $599 CADPASM.AI manages setup. The customer may need to provide business information, approvals, and access or coordination required for configurationWorks with your existing business phone number
What the PASM AI Inbound Receptionist Does
Caller detail capture
Basic business information delivery
Inquiry qualification and routing
Call logging and CRM integration
Human handoff capability
After-hours and overflow coverage
Managed setup and configuration
Works with existing business phone numbers
How Businesses Use It
After-hours dental calls
A dental office receives calls after hours for appointment requests and emergencies. The AI receptionist captures the caller's details, explains the after-hours policy, and logs the request for the staff to follow up in the morning.
Missed job leads
A home services contractor misses calls while working on-site. The AI answers, captures the caller's name and project type, and logs the lead so the contractor can call back during the next available window.
Reservation requests
A restaurant receives reservation calls during lunch rush. The AI captures the party size, date, time, and contact number, and logs the request for the host to confirm.
Initial legal inquiries
A law firm receives initial inquiry calls from potential clients. The AI captures the caller's details, the nature of the inquiry, and routes it to the appropriate intake process.
Booking and service questions
A salon receives calls for booking and service questions. The AI answers common questions and captures booking requests for staff to confirm.
PASM AI Inbound Receptionist Questions
What does the PASM AI Inbound Receptionist do when a call comes in?
When a customer calls, the PASM AI Inbound Receptionist answers in a natural voice and asks how it can help. It captures the caller's name, phone number, and reason for the call. It can provide basic business information such as hours, services, and location. It qualifies the intent of the inquiry, logs the details, and either routes the call to a human team member or queues it for follow-up. The interaction is recorded in a connected system so the business can review and respond.
Does the AI Inbound Receptionist replace my front-desk staff?
No. The PASM AI Inbound Receptionist is a support tool for consistent call coverage. It handles incoming calls when staff are busy, away from the desk, or after hours. It captures details and routes inquiries so human staff can focus on follow-up and higher-value work. It does not replace the judgment, relationship, and expertise that human staff provide.
How long does setup take?
Managed setup typically takes three to five business days. PASM.AI configures the PASM AI Inbound Receptionist for your business, reviews the call workflow, conducts test calls, and supports go-live. A one-time setup fee from $599 CAD applies. PASM.AI manages setup. The customer may need to provide call flow details, business information, approvals, and access or coordination required for phone configuration.
What happens if the AI cannot answer a question?
The PASM AI Inbound Receptionist captures the caller's details and the question, then logs it for a human team member to follow up. The call is not dropped. The business receives a record of the interaction so nothing is lost. For complex or sensitive inquiries, the AI can be configured to offer a callback or direct the caller to a specific contact method.
Can it work with my existing phone number?
Yes. The PASM AI Inbound Receptionist works with your existing business phone number. PASM.AI manages the technical configuration during setup. The caller experience is seamless; callers dial your regular number and the AI answers when configured to do so.
How much does it cost?
The PASM AI Inbound Receptionist is available through PASM plans. Plans start at $299 CAD per month. A one-time managed setup fee from $599 CAD applies. The service operates on PASM Credits, where 1 PASM Credit equals $0.10 USD. Plan allocations range from 1,500 to 5,000 credits per month, depending on the plan. For exact pricing, visit the pricing page. For credit details, visit the credits page.
Answer More Customer Calls
Review pricing, hear a demo, or start setup through the PASM portal.