Setup and support

Setup begins with an onboarding discussion where we learn about your business, services, and how enquiries should be handled. This allows the AI receptionist to be configured accurately for your specific needs.

Most businesses are up and running within a few business days once setup information is submitted. More complex configurations may take slightly longer depending on the integrations involved.

We typically need your business name and contact details, a description of your services, your opening hours, your preferred script or a brief we can work from, and any common questions your customers ask. If calendar booking is part of your setup, calendar access is also needed.

No. Most of the configuration is handled during onboarding. A dedicated phone number is included with your setup. You do not need an existing phone system or technical knowledge to get started.

For current pricing and setup details, please review the pricing page or contact PASM.AI directly at support@pasm.ai.

Yes. When configured during onboarding, the system integrates with compatible scheduling tools so the AI receptionist can check availability and confirm appointments during conversations.

Lead details captured during calls are available in your portal for your team to follow up. CRM integration options can be discussed during onboarding. Contact us to find out what is available for your setup.

Once setup is finished the system begins capturing enquiries. You can monitor activity in your portal and the team is available to assist with any adjustments.

Once configured, the system runs automatically. You can make updates to your script and business information through your portal at any time. For significant changes or assistance, contact us at support@pasm.ai.

Support is available by email at support@pasm.ai. You can also manage your account, view call records, update your configuration, and access your usage history through your portal.

Yes. Your script, business information, and agent configuration can be updated whenever your services, pricing, or policies change. Updates can be made through your portal or by contacting support.

Yes. The system is tested before launch to help ensure calls are handled correctly. Any issues are resolved before the system goes live.

Yes. You can call the AI demo line to experience how the AI receptionist interacts with callers before committing to setup.

Yes. The onboarding process walks you through how the system works, explains each feature, and answers questions throughout setup.

Your configuration can be updated so future conversations are handled more accurately. Contact support@pasm.ai and we will assist with adjustments.

Adjustments to how calls are handled, including temporary changes to the system, can be discussed with our team. Contact support@pasm.ai to discuss your options.

No. The platform operates entirely in the cloud. All you need is an internet connection and your existing devices.

Yes. Voice options can be customised during onboarding to match the tone of your brand.

A dedicated phone number is included with your setup. If you want calls routed from your existing business number, contact us during onboarding to discuss your options.

Call recording can be enabled for your account. When active, all parties are notified at the start of the call. Recordings are available to review in your portal. Whether to enable recording and how to manage it in compliance with local laws is your responsibility as the business.

After each interaction, a record is available in your portal showing what was discussed and any actions taken. Contact us to discuss what records are available for your specific configuration.

Your team can be notified after new interactions are captured. Notification preferences are configured during onboarding. Contact us to discuss what notification options are available for your setup.

If the AI encounters a question outside its configured scope, it captures the caller's details so your team can follow up directly.

When a caller needs something outside the AI's configured scope, their details are captured so your team can follow up directly. Call routing and handoff options can be configured based on your business setup. Contact us during onboarding to discuss what is available.

Yes. PASM.AI operates without long-term contracts. You can cancel your subscription at any time without penalties.

Customer data is handled according to our published privacy documents. For specific information about data retention and deletion, please review our Privacy Policy at portal.pasm.ai/legal/privacy or contact support@pasm.ai.

Paid PASM Credits do not expire solely due to passage of time, subject to applicable account and service terms.

Yes. The system is configured based on your specific industry and services during onboarding. Whether you run a law firm, a clinic, or a home services business, the AI can be tailored to your workflow.

Yes. Many small businesses use the platform to help capture enquiries when the phone cannot always be answered immediately. It is particularly useful for owner-operated businesses.

For current pricing and any active promotions, please visit the pricing page or contact us at support@pasm.ai.

For current pricing and any active promotions, please visit the pricing page or contact us at support@pasm.ai.

Yes. You can start with one product and expand your setup at any time as your business grows. Contact us to discuss adding additional products to your account.

For current plan options and bundle availability, please visit the pricing page or contact us at support@pasm.ai.

Yes. Businesses with more than one location can have the system configured to handle enquiries for each site appropriately. Contact us during onboarding to discuss multi-location setup.

Chat widget availability for website installation depends on current rollout status and your setup. Contact us during onboarding to discuss website compatibility.

Chat widget compatibility and installation options can be discussed during onboarding. Contact us at support@pasm.ai to find out what is available for your website.

PASM.AI handles data according to its published privacy documents. We do not make public compliance certification claims unless those claims have been separately reviewed and approved. For details, please review our Privacy Policy and Data Processing Agreement at portal.pasm.ai/legal/privacy and portal.pasm.ai/legal/dpa.

Yes. White-label options are available for agencies and businesses that want to offer the platform under their own brand. Contact us to discuss.

Yes. PASM.AI is designed to serve businesses across Canada, the United Kingdom, the United States, and India.

Create your account at portal.pasm.ai/register — new accounts start with complimentary credits and no credit card is required. Or contact us at support@pasm.ai to discuss your setup before onboarding.