Built for Legal Practices
Billable work does not pause for an incoming call. When your lawyers are in court, in a client meeting, or working through a file, new client inquiries still arrive and still need a proper first response. PASM.AI captures those calls so your intake process does not depend on someone being free at exactly the right moment.
Intake calls have a short window. A prospective client calls while the lawyer is in a deposition and the support team is managing filings. The call goes to voicemail. By the time someone returns it, the caller may have moved on. PASM.AI takes those first-contact calls, notes the caller's details and what they need, and gets that to the right person on your team so intake conversations can start from something rather than nothing.
Your lawyers are with existing clients. New inquiries call anyway. PASM.AI takes those calls, asks basic intake questions, collects the prospective client's details, and passes everything to your team. Routine questions about practice areas, office hours, and consultation availability get handled without someone interrupting billable work. New matter requests get captured. PASM.AI does not provide legal advice, conduct legal intake assessments, or make decisions about case suitability. That judgment stays with your staff.
A lawyer in court or in a deposition cannot step out for an intake call. Those calls may reach voicemail and may not be checked until the end of the working day. Prospective clients who called that morning may have moved on before a callback happens.
Your legal support team is already managing filings, scheduling, and existing client calls. When a new inquiry comes in during a busy stretch, it waits. Sometimes it waits long enough that the prospective client stops waiting too.
Prospective clients may research legal help outside business hours. If there is no way to reach the firm or submit an inquiry in the evening, some potential clients may move on before the office opens.
When calls are handled by different staff under pressure, the details collected from prospective clients can vary. PASM.AI helps collect a consistent set of information from each inquiry so your intake process starts from the same foundation each time.
Prospective clients who submit a website inquiry and receive no response may assume the firm is unresponsive. Prompt acknowledgement, even automated, can help set expectations while your team prepares a proper follow-up.
A caller contacts the firm at 11am on a Wednesday. The front desk is on another call and both lawyers are in a client meeting. PASM.AI answers, confirms the firm name and greeting, asks how it can help, and the caller explains they are looking for help with a family law matter. PASM.AI collects the caller's name, phone number, and a brief description of their inquiry, then routes that information to the intake coordinator as a structured callback request. The coordinator follows up with the caller's details already on hand.
A typical after-hours inquiry might look like this: a prospective client visits the firm's website at 9pm and submits a chat inquiry asking about employment law consultations. PASM.AI responds, confirms the firm is currently closed, collects the visitor's name and contact details, and queues the inquiry for the team. When staff arrive the next morning, the inquiry is waiting with enough context to make the follow-up call productive.
For example, when a caller asks about the firm's practice areas through the phone line on a Friday afternoon, PASM.AI answers, provides general information about what the firm handles, and offers to collect the caller's details for a follow-up consultation request. The caller's information is logged without requiring a staff member to interrupt other work.
PASM.AI handles first contact and information capture. It does not provide legal advice, assess the merits of a case, make recommendations about legal strategy, or conduct formal intake assessments. Every substantive conversation about a prospective client's legal situation stays with your qualified legal team. PASM.AI passes structured information to your staff so they can make informed decisions about follow-up. Consultation assessments, conflict checks, retainer discussions, and all professional judgement remain entirely with your firm.
handles inbound phone calls when your team is occupied, collects caller and inquiry details, and routes new matter requests to your intake process. Built for practices that need consistent first-contact handling without adding reception headcount.
captures prospective client inquiries from your website outside business hours or when staff are occupied. Collects contact details and inquiry context so your team can follow up with a warm lead rather than a cold form submission.
No. PASM.AI is a communication tool that collects information and routes it to your team. It does not provide legal advice, assess case merits, or make any legal recommendations. Any substantive legal conversation is the responsibility of your qualified staff.
PASM.AI captures inquiry information and routes it through the portal to your team. For specific questions about data handling and your professional obligations regarding client confidentiality, refer to the approved portal legal documentation and consult with your firm's compliance advisor.
PASM.AI can be configured to answer after-hours calls, collect the caller's details and the nature of their inquiry, and log that information for your team to review the next business day. You can configure the response to reflect your firm's preferred after-hours message.
PASM.AI collects information and routes it to your team. It does not assess urgency or provide emergency legal guidance. If your firm handles time-sensitive matters, you can configure the response to include your preferred guidance for urgent situations.
Plans start from $299 CAD per month. Each plan includes a credit allocation used across voice and chat interactions. For full pricing details, visit the pricing page or register on the portal to explore which plan fits your inquiry volume.
Setup begins with a $599 CAD one-time managed setup fee. The PASM.AI team works with you to configure the voice agent and chat widget to reflect your firm's name, practice areas, and common inquiry types.
Call the PASM.AI demo line and hear the voice AI handle a live call, or register on the portal to explore plans for your practice.