Built for Immigration Consulting Practices
Case work requires concentration. A prospective client calling with a question about their situation deserves a professional first response, even when your consultants are mid-file. PASM.AI captures those first contacts and passes the details to your team without pulling anyone away from the work that cannot be interrupted.
Active case work and first-contact calls do not mix well. A consultant deep in a case file cannot pause to take a new inquiry call. When that call goes unanswered, the prospective client may reach out to another practice before your team has a chance to respond. PASM.AI takes those inbound calls, notes the caller's basic details and what they are looking for, and gets that to your team. It does not provide immigration advice of any kind.
When consultants are in a session, PASM.AI takes the calls coming in. It collects basic contact details and the type of inquiry, then passes that to your team for follow-up. Routine questions about consultation availability and general process get handled. After-hours calls get recorded. PASM.AI does not provide immigration advice, assess visa eligibility, interpret immigration law, or make any recommendations about immigration pathways. All substantive guidance stays with your regulated professionals.
A consultant mid-case assessment cannot pause to take an inquiry call. Calls that arrive during those sessions may reach voicemail and may not be returned until the session ends. By then, the prospective client may have contacted another practice.
Not every inbound call is a new consultation request. Many are questions about application status, document requirements, or general process timelines. They still need answering, and they still take time away from active file work.
Prospective clients calling from outside Canada may be working across different time zones. An inquiry that arrives outside business hours may not reach a live person, and the caller may not try again.
Prospective clients calling an immigration consultant may be dealing with a stressful or time-sensitive situation. How their first call is handled shapes their impression of the practice. A missed call or an unacknowledged inquiry can affect whether they choose to proceed with your firm.
When calls are handled under pressure by different staff, the details collected from prospective clients can vary. PASM.AI helps collect a consistent set of first-contact information from each inquiry so your team starts each follow-up from the same foundation.
A prospective client calls an immigration consulting practice at 3pm on a Tuesday. Both consultants are in active client sessions and the front desk is handling document submissions. PASM.AI answers, confirms the practice name, asks how it can help, and the caller explains they are looking for information about a work permit application. PASM.AI collects the caller's name, phone number, and the general nature of their inquiry, then routes that as a structured callback request. A consultant follows up with the caller's basic details already on hand.
A typical after-hours inquiry might look like this: a prospective client visits the practice website at 11pm from a different time zone and submits a chat inquiry asking about the consultation process. PASM.AI responds, explains that the practice is currently closed, collects the visitor's name, contact details, and a brief description of their situation, and queues the inquiry for the team. When the practice opens the next morning, the inquiry is waiting with enough context for the consultant to prepare for the follow-up call.
For example, when a caller asks about general document requirements for a family sponsorship inquiry on a busy Friday afternoon, PASM.AI answers, explains that specific immigration advice requires a consultation with a regulated professional, and offers to collect the caller's details for a follow-up call. The caller's information is logged and the practice maintains a professional first-contact standard without providing unregulated guidance.
PASM.AI handles first contact and basic information capture. It does not provide immigration advice, assess visa or permit eligibility, interpret immigration regulations, or make any recommendations about an individual's immigration pathway. Every substantive conversation about a client's immigration situation stays with your regulated consultants. PASM.AI passes structured first-contact information to your team so they can prepare for follow-up. Case assessments, eligibility analysis, document strategy, regulatory guidance, and all professional work under your practice's licence remain entirely with your qualified staff.
handles inbound calls when consultants are occupied, collects first-contact details, and routes consultation requests to your team without providing immigration guidance of any kind.
captures prospective client inquiries from your website outside business hours or when staff are unavailable. Collects basic contact details and inquiry type for your team to follow up on.
No. PASM.AI is a communication tool that collects basic contact information and routes it to your team. It does not provide immigration advice, assess eligibility, interpret regulations, or make recommendations of any kind. All substantive immigration guidance remains with your regulated professionals.
PASM.AI captures inquiry information and routes it through the portal to your team. For specific questions about data handling and your professional obligations, refer to the approved portal legal documentation and consult with your practice's compliance advisor.
PASM.AI can be configured to answer calls and chat inquiries outside your business hours, collect basic contact details and the nature of the inquiry, and log that information for your team. This can help give prospective clients from different time zones a way to make first contact even when your office is closed.
PASM.AI is configured to collect first-contact information and route callers to your team for any substantive discussion. It explains that specific immigration questions require a consultation with a regulated professional. It does not attempt to answer immigration-specific questions or provide guidance beyond what you have configured.
Plans start from $299 CAD per month. Each plan includes a credit allocation used across voice and chat interactions. For full pricing details, visit the pricing page or register on the portal to explore which plan fits your inquiry volume.
Setup begins with a $599 CAD one-time managed setup fee. The PASM.AI team configures the voice agent and chat widget to reflect your practice name, consultation types, and appropriate first-contact handling for a regulated professional environment.
Call the PASM.AI demo line and hear the voice AI handle a first-contact inquiry, or register on the portal to explore plans for your practice.