Built for Dental Practices
Your front desk cannot be in two places at once. While they are checking in a patient, verifying insurance, or managing a full waiting room, the phone keeps ringing. PASM.AI steps in during those gaps so your practice stays responsive without pulling your team away from the work only they can do.
Dental clinics run on tight schedules. Check-ins, insurance calls, appointment reminders, and walk-ins all land on the front desk at once. When a new call comes in during that stretch, it often reaches voicemail. PASM.AI sits in that gap, picking up the call, collecting what is needed from the caller, and passing the details to your team. The inquiry is there waiting when someone is free to follow up.
Think of it as a first-contact layer that runs when your team is tied up. Appointment requests, general hour inquiries, new patient calls: PASM.AI picks those up, collects the right details, and gets that information to your front desk. Your team follows up with context rather than a cold voicemail. PASM.AI does not replace your staff. It takes the overflow so the people at your desk can stay focused on the patient in front of them.
A front desk mid-check-in cannot pick up the phone. Neither can a receptionist walking a nervous patient through paperwork. Those calls may go to voicemail. Some callers may not leave a message and may look for another clinic that answers.
Coverage thins out at lunch and in the last hour before closing. New patient inquiries that land during those windows tend to sit until the next morning, by which point some callers have moved on.
Routine calls can include questions about hours, parking, accepted insurance, and appointment availability. These calls take time to answer individually and can pull staff away from higher-value tasks.
Patients with dental concerns may call outside business hours. Without a way to capture that contact, the inquiry may not be addressed until the practice opens.
A new patient calling for the first time during a busy period may only call once. If that call is not captured, that patient relationship may not start.
A caller contacts the clinic at 2pm on a Tuesday. Both front desk staff are occupied. PASM.AI answers, confirms the clinic name and greeting, asks how it can help, and the caller explains they are looking to book a new patient appointment. PASM.AI collects the caller's name, phone number, and preferred appointment time, then routes that information to the front desk as a structured callback request. The front desk calls back with full context already in hand.
A typical after-hours inquiry might look like this: a patient calls at 7pm with a question about whether the clinic accepts a specific dental plan. PASM.AI answers, explains that the clinic is currently closed, collects the caller's name and number, and logs the inquiry for the front desk to address the next morning. The patient receives a consistent response rather than an unanswered call.
For example, when a caller asks about appointment availability through the website chat widget during an evening browsing session, PASM.AI responds, gathers the initial inquiry details, and queues it for the team. When staff arrive the next morning, the inquiry is already waiting with the patient's contact information attached.
PASM.AI handles first contact and information capture. It does not make clinical decisions, confirm specific treatment plans, or provide medical guidance of any kind. Your front desk remains the decision-making point for everything that requires professional judgement. PASM.AI passes information to your team so they can follow up with the right context. Appointment confirmations, insurance verification, treatment discussions, and any conversation requiring a trained staff member all stay with your people. PASM.AI supports the process. It does not replace the people running it.
handles inbound phone calls when your front desk is busy, collects caller information, and routes inquiries to the right person. Built for businesses that need consistent first-contact handling during busy periods.
captures inquiries from patients browsing your website outside business hours, during lunch, or when staff are occupied. Collects contact details and inquiry context for your team to follow up on.
PASM.AI handles calls using a voice AI configured with your clinic name and greeting. It collects relevant information and responds to common inquiries based on what you have set up. It does not replicate the personal knowledge of a trained receptionist, but it helps more calls receive a consistent, professional first response and helps keep inquiry details from being missed.
PASM.AI captures appointment requests and caller details and routes them to your team. Direct booking or scheduling integration should not be assumed unless confirmed during setup. For specific integration questions, contact the PASM.AI team through the portal or speak to a human at +1 2896 883 683.
PASM.AI can be configured to answer after-hours calls, collect the caller's details and the nature of their inquiry, and log that information for your team. You can configure the response to include your preferred after-hours guidance. PASM.AI does not provide medical advice or emergency triage of any kind.
Setup begins with a $599 CAD one-time managed setup fee. The PASM.AI team works with you to configure the voice agent and chat widget to reflect your clinic name, hours, and common inquiry types.
PASM.AI captures inquiry information and routes it to your team through the portal. For specific questions about data handling and your responsibilities as a business operator, refer to the approved portal legal documentation.
Plans start from $299 CAD per month. Each plan includes a credit allocation used across voice and chat interactions. For full pricing details, visit the pricing page or register on the portal to explore which plan fits your call volume.
Call the PASM.AI demo line and hear the voice AI answer a live call, or register on the portal to explore plans and set up your practice.