FAQ
What is an AI receptionist?
An AI receptionist is a configured call-answering workflow that can greet callers, ask approved questions, capture information, and prepare enquiries for human follow-up.
AI Receptionist Basics
What does an AI receptionist do?
In PASM.AI, an AI receptionist answers incoming calls using a configured business workflow. It can greet callers, ask approved questions, capture contact details, provide basic business information, and log the enquiry for review. It supports first-contact handling so the human team has better context for follow-up.
How is the PASM AI Inbound Receptionist different from voicemail?
Voicemail waits for the caller to leave a message. The PASM AI Inbound Receptionist can have a structured conversation, ask for the details your team needs, and record the reason for the call. The goal is to create a clearer follow-up record than a missed call or incomplete voicemail.
Is an AI receptionist a staffing substitute?
No. PASM.AI is designed to support staff when they are busy, away from the desk, or outside business hours. Human staff remain responsible for judgement, follow-up, decisions, sensitive conversations, and anything outside the configured scope.
What information can the AI receptionist capture?
The AI receptionist can capture information such as the caller's name, phone number, reason for calling, preferred follow-up details, and other approved fields configured during setup. The exact questions depend on the business workflow.
Can the AI receptionist answer questions about my business?
The AI receptionist can answer common questions when those answers are configured with approved business information, such as hours, location, service categories, and general next steps. If a caller asks something outside the configured scope, the AI can capture the question for human review.
Boundaries and Human Follow-Up
What happens when a caller needs something the AI should not handle?
The AI captures the caller's details and the reason for the call, then logs the enquiry for the business to review. PASM.AI does not make unapproved business decisions, provide regulated advice, or decide what the business should do next.
Can an AI receptionist handle emergency calls?
PASM.AI is not designed for emergency, crisis, dispatch, or urgent professional judgement workflows. Businesses remain responsible for giving callers appropriate emergency instructions through their approved policies and public information.
Can the AI receptionist confirm bookings or provide quotes?
PASM.AI should not be described as confirming bookings, dispatching work, or providing quotes unless that workflow has been specifically approved and configured. For most businesses, the safer workflow is to capture the request and send it to the human team for confirmation.
How long does setup usually take?
Setup timing depends on the workflow and information provided by the business. For current setup timing and pricing, review the pricing page or speak to PASM.AI directly.
Where can I learn more about the PASM AI Inbound Receptionist?
The product page for PASM AI Inbound Receptionist explains the full product, common workflows, setup notes, and related pages. You can also call the AI demo line or speak to a human if you want help deciding whether it fits your business.